Terms and Conditions
Introduction
Welcome to Techpacs.ca. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website, you agree to be bound by these terms. If you disagree with any part of the terms, please do not use our website.
User Obligations
As a user, you are responsible for ensuring that your use of the website complies with all applicable laws and regulations. You agree not to use the website for any unlawful or prohibited activities.
Intellectual Property Rights
All content on this website, including text, graphics, logos, images, and software, is the property of Techpacs or its content suppliers and is protected by international copyright laws. Unauthorized use or reproduction of any content is strictly prohibited.
Limitation of Liability
Techpacs shall not be liable for any damages arising out of or in connection with the use of this website. This includes, without limitation, direct, indirect, incidental, or consequential damages.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Chandigarh.
Amendments
Techpacs reserves the right to amend these terms and conditions at any time without prior notice. It is your responsibility to review these terms regularly to ensure you are aware of any changes.
Privacy Policy
Data Collection
We collect personal information that you provide to us when you register on our website, place an order, subscribe to our newsletter, or engage with our services. This may include your name, email address, phone number, and payment information.
Data Usage
Your data is used to process transactions, improve customer service, and enhance your experience on our website. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided that those parties agree to keep your information confidential.
Cookies
We use cookies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enable the site's or service provider's systems to recognize your browser and capture and remember certain information.
User Rights
You have the right to access, correct, or delete your personal data that we hold. If you wish to exercise these rights, please contact us using the details provided below.
Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure.
Payment Safety
At Techpacs.ca, we prioritize your security during transactions. We do not store any credit card or other financial credentials on our servers. For secure payment processing, we use trusted third-party payment gateways, Razorpay and Stripe. These platforms are renowned for their robust security measures, ensuring that your financial information remains safe throughout the payment process.
Contact Information
For any privacy-related inquiries, please contact us at:
- Email: privacy@techpacs.ca
- Phone: +919877456409, +919056960606
- Address: 2451, Second Floor, 50-C, Chandigarh (160047), India
Refunds/Cancellations Policy
Eligibility
Refunds are available for products and services that meet the following criteria: unopened DIY kits in their original packaging, and cancellations made within 24 hours of purchase for training programs.
Timeframe
Once a refund is approved, it will be processed within 5-7 working days. The refunded amount will be credited to the original payment method or bank account used during the purchase.
Process
To request a refund or cancellation, please contact our customer support team at support@techpacs.ca with your order details and reason for the request.
Refund Method
Refunds will be processed to the original method of payment (e.g., credit card, bank transfer).
Non-Refundable Items
The following items or services are non-refundable: digital content downloads and any used or damaged DIY kits.
Pricing Policy
Transparency
All prices listed on Techpacs.ca are inclusive of applicable taxes. We strive to provide clear and accurate pricing information.
Currency
Prices are displayed in INR (Indian Rupees) for Indian customers and CAD (Canadian Dollars) for international customers.
Price Changes
Prices are subject to change without notice. However, we will honor the prices listed at the time of your purchase.
Shipping Policy
Shipping Areas
We offer shipping services across India and internationally. Please refer to the checkout page for details on available shipping areas.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and weight of the order. Free shipping may be available on certain products or for orders exceeding a specified amount.
Timeline
- Domestic Shipping (Within India):
- Minimum Delivery Time: 3 working days
- Maximum Delivery Time: 7 working days
- International Shipping:
- Minimum Delivery Time: 7 working days
- Maximum Delivery Time: 14 working days
Tracking
Once your order is shipped, you will receive a tracking number via email to monitor the progress of your shipment.
Damaged Goods
If your order arrives damaged, please contact us immediately at support@techpacs.ca with photos of the damaged product and your order details. We will arrange for a replacement or refund as per our policy.
Contact Us
Contact Information
For any inquiries or support, please contact us at:
- India Contact Number: +919877456409, +919056960606
- Email: info@techpacs.ca
- Operating Address: 2451, Second Floor, 50-C, Chandigarh (160047), India
Customer Support Hours
Our customer support team is available to assist you during the following hours:
- Monday to Friday: 9:00 AM - 6:00 PM (IST)
- Saturday: 10:00 AM - 4:00 PM (IST)
Products/Services
Product Listings
We offer a wide range of DIY project kits and training programs in STEM education. Each product page provides detailed descriptions, including features, specifications, and pricing.
Availability
Product availability is subject to stock levels. If an item is out of stock, you will be notified at the time of purchase.
Service Terms
All services provided by Techpacs.ca are subject to specific terms and conditions, including any warranties or guarantees. Please refer to the individual service pages for more details.